How to Turn Off Reviews on Facebook Page
Y'all finally made a Facebook page for your service business and you're starting to build your online reputation when out of nowhere, you're hit with a bad review.
While it certainly hurts, don't let it ruin your page. In that location are a few different ways you lot can handle negative Facebook reviews to go on your page positive and demonstrate your 5-star customer service skills. Let us walk yous through your options in this guide.
Bound to:
How to delete a review on Facebook
Your gut instinct afterwards receiving a negative review may be to delete it. Later all, you're worried nigh how information technology may affect page visitors and whether or not potential clients book work with you.
Unfortunately, there's no way to simply delete a Facebook page review. Instead, you will either need to:
- Written report fake or spam reviews
- Turn off your Facebook reviews
- Respond to negative reviews
READ MORE: Can a company sue over a bad review?
How to decide if a Facebook review is legitimate or faux
Before you determine which route to take, you should determine whether the review is legitimate or not. Inquire yourself the following questions:
- Is the review specific to my company?
- Do I recognize the customer'south name or is it in my CRM?
- Does the Facebook user'due south profile await legitimate? (practise they have a real profile picture, is their name an bodily proper noun, do they have more i or two friends)
- Do whatsoever of my employees call back working with this person or were they involved in the incident that the complaint is referring to?
- Does the review make sense in relation to my services?
- Is the review obviously spam?
Here's an case of a spam review on a Facebook business page. Although it's interim every bit a recommendation, the content has nothing to do with the business or service the Facebook page is for.
It's a good idea to have reviews like this removed even if they boost your star rating because they don't offer any value to potential customers.
If the review is fake, you will need to report it. Simply, if information technology seems legitimate, your next step is to decide whether information technology goes against Facebook'south Community Standards.
For example, Facebook does not permit reviews that:
- Incite violence
- Instigate bullying or harassment
- Encourage suicide or self-injury
- Include nudity
- Use hate speech
Reviews that don't follow Facebook's Community Standards can also exist reported, whether they're from legitimate customers or not.
It's also important to note that Facebook currently allows for both star ratings with content, and star ratings with no content. This ways that yous may have a low star rating and no bodily reviews to report.
When this happens, yous can either leave your Facebook page as-is or hibernate your reviews.
How to study fake Facebook reviews
If a review is imitation, spam, or goes confronting Facebook's Customs Standards, your all-time bet is to report it past post-obit these steps:
1. Log in to your Facebook business page
2. Go to your Reviews tab and observe the review y'all want to report
three. Click on the three dots in the acme left corner of the review
4. Choose Written report Post from the menu
5. Follow the prompts to study the review
Once reported, Facebook's team will review your report and determine whether to delete the content from your page. Keep in mind it can take anywhere from a twenty-four hour period to a couple of weeks to have a review removed.
How to turn off Facebook reviews
If a bad Facebook review is legitimate, or if Facebook doesn't remove it after yous file a study, your side by side option is to turn off reviews on your Facebook business page.
Even so, Facebook won't allow you lot to hide a single review. So, if you decide to turn off your reviews, both positive and negative comments and star ratings will be hidden from your page completely.
Once you turn your reviews dorsum on, they will all be visible again.
To turn off your reviews on Facebook, follow these steps:
one. Log in to your Facebook business page
ii. Go to your folio's Settings menu, located in the elevation right corner
3. Click Edit Page
4. Find the Reviews heading and select the Settings push
5. Go to the section that says Prove Reviews, and move the slider from ON to OFF
To turn them back on, follow the same instructions, merely movement the slider to ON.
READ More: Looking for how to delete a negative Google review?
How to respond to negative Facebook reviews and resolve the state of affairs
Reputation management isn't just about deleting or hiding negative feedback. It'south also about responding straight to customer feedback. Responding to a negative review gives yous a chance to clear up the upshot and show your customer yous care almost their satisfaction.
It could simply have a polite and honest response to modify a bad review from a customer into a positive one.
Other times, potential clients will look at how you handle bad online reviews as a manner to gauge your customer service skills and professionalism. It also shows them how you lot might care for them, if they make up one's mind to volume with you.
If you can't report a review, and you don't want to hide your folio's reviews entirely, consider responding to a client's review. It might seem confrontational to respond (and uncomfortable) simply remember information technology's but a part of offer good customer service.
Here are some example review response templates you tin use to get started.
ane. How to respond to an authentic negative review
Hi [client name], we're so deplorable to hear that you weren't satisfied with the service you lot received. We take customer feedback very seriously and would like to do what we can to resolve this issue. Please give united states a call at [telephone number] or email us at [e-mail accost] to discuss this in more detail.
Once the issue has been resolved, you lot can ask the customer to edit or update their review. But keep in mind, you should simply do so if you're confident the customer is happy with the end effect.
READ MORE: How to get echo customers for your service business
two. How to answer to a simulated review
Hi [customer name]. Cheers for reaching out. Unfortunately, we have no record of your proper noun in our customer database. If you meant to go out this review, please reach out to our customer team at [phone number] or [email address] to discuss your experience in more detail. We would love to help you resolve this issue! If you left this review in error, would yous consider removing it? Nosotros'd greatly appreciate information technology. Thanks!
Get more positive Facebook page reviews
Social media platforms can exist great for your business. They're a identify where you can communicate with customers and build a solid online reputation. Don't let a couple of negative reviews get you downwards.
Instead, piece of work on getting more than positive reviews to balance things out on your Facebook page. You can try:
- Sending out satisfaction surveys after completed jobs
- Asking happy clients for positive reviews
- Staying on top of dissatisfied clients through follow-ups and satisfaction surveys
- Responding to negative reviews early on and resolving the issues
- Being polite, professional, and equanimous during all client interactions
- Making skilful customer service role of your business
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